Product assurance
Warranty
Warranty terms follow the exact product model, quotation, installation conditions and supporting documentation.
Model-specific terms
Define the covered product before defining the promise.
Warranty terms follow the verified product model.
The applicable warranty period and exclusions are stated in the CADORVEN quotation and product documentation. Supplier catalogue claims are not automatically treated as CADORVEN warranty terms.
Warranty record
Four parts keep a project claim clear.
- 01
Covered model
Product name, complete model, quantity, order record and stated warranty period.
- 02
System conditions
Matched driver, controller, connection method, environment and documented operating limits.
- 03
Claim evidence
Installation record, affected quantity, photographs, test observations and traceable labels.
- 04
Assessment and remedy
Technical review and the applicable remedy are handled under the accepted quotation terms.
Before installation
Keep the product and project traceable.
- Confirm models, reel labels and quantities against the quotation.
- Test strips, controls and drivers before final mounting or concealed installation.
- Record installation conditions, wiring and protection methods.
- Retain the order record and relevant product documentation.
Supplier catalogue warranty statements are not automatically CADORVEN warranty terms. The accepted quotation and exact product documentation define the applicable coverage.